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These terms set out the rules that apply when you use ace71 — your account, your transactions, and how we handle your activity on the platform. Access depends on your local law and eligible regions; read this before you open an account.
When you create an account on ace71, you enter into an agreement with us that governs every action you take on the platform — from logging in on your phone to completing a transaction through Nagad, Rocket, or Upay. These terms apply to all account holders in eligible regions. Whether you access the site through a mobile browser or a desktop session, the same rules apply. We update these terms when our services change; the version published on this page is the one in effect. If you continue using your account after an update, that counts as acceptance of the revised terms. We do not apply these terms to regions where access is restricted by local law — it is your responsibility to check whether using this platform is permitted where you are. For any question about how a specific term applies to your account, our support team is the right place to start. Transactions processed through local payment rails like Nagad, Rocket, and Upay are subject to both these terms and the conditions of those payment services. Where there is a conflict, our terms govern your account relationship with us; the payment provider's terms govern the transfer itself.
Nagad transactions on your account are covered by these terms on our side and by Nagad's own conditions on the transfer side.
Rocket payments follow the same split: our terms govern your account record; Rocket's terms govern the wallet transfer.
Upay is accepted for eligible account transactions. Both sets of terms apply — ours for the account, Upay's for the wallet movement.
Not everything on or around ace71 falls under this single policy. Understanding what is inside and outside the scope of these terms helps you know where to look when a question comes up.
Your login, session activity, account settings, and any action taken while signed in are fully within scope. These terms govern how we manage your account and what we expect from you.
Deposits and withdrawals processed through your account wallet — including those made via Nagad, Rocket, or Upay — are covered. Specific transaction limits and verification steps are shown in your account area.
Game content, odds displays, promotional notices, and other material we publish on ace71 are covered by these terms. We can update or remove content at any time without prior notice.
Payment providers, game studios, and any external service you reach through a link on ace71 operate under their own terms. We are not responsible for how those third parties handle your data or transactions.
You have concrete options when it comes to your account data and how we handle it. You can request a copy of your transaction history directly from the account section — look for the activity log under your profile settings. If any detail on your account is wrong, such as a contact number or email address, you can correct it through the account settings page; for changes that require identity verification, follow the steps shown there. Raising a question about how a term applies to your situation is straightforward: use the support chat or email route and reference the specific clause you want clarified. We aim to respond to account-related queries through the published support channels. These rights sit alongside any rights you hold under the laws of your eligible region — nothing in these terms removes a statutory right you already have. If you want to close your account, the request process is available through account settings or via support.
Your transaction history and account activity are available in the signed-in account area. Download or review them at any time.
Update contact information and account details through profile settings. Identity-sensitive changes follow the verification steps shown on that page.
Contact support with the clause number or topic you want clarified. Use the chat or email route listed on the support page.
Account closure requests can be submitted through account settings or by contacting support directly. We process these in line with our data retention schedule.
If a term is unclear or you need to raise a question about your account, use the routes below. We do not publish response time commitments here — check the support page for current availability.
Open the chat widget from any page while signed in. Use this for account-specific questions about how a term applies to your situation.
Send a written query to the support email address listed on the contact page. Include your account reference and the clause or topic you are asking about.
The help centre covers common account and policy questions. Check there first — many terms questions are answered without needing to contact support directly.
We keep your account data only for as long as it is needed for the purposes described in these terms and our privacy policy. Security on your account is your shared responsibility — keep your login details private and notify us immediately if you suspect unauthorised access.
Account data is stored and processed in line with our privacy policy. We do not sell your personal information to third parties. For data-related requests, contact support with your account reference.
We use cookies to keep your session active and to understand how the site is used. You can manage cookie preferences through your browser settings; some features require session cookies to work.
Your account password and any linked wallet credentials are your responsibility to protect. If you believe your account has been accessed without your permission, contact support immediately to freeze the account.
To request a correction to how a term has been applied to your account, or to ask about data retention, use the email support route and reference the specific term or data point in question.
These are the questions we hear most often about how our terms work in practice.
Access and eligibility depend on your local law and the region you are in. These terms apply to your account relationship with us wherever access is permitted. It is your responsibility to confirm that using the platform is lawful in your location before opening an account.
We retain account and transaction records for the period required by our data retention policy, even after closure. You can request details about what is held and for how long by contacting support with your account reference and a written request.
For a transaction dispute, contact support with your account reference and the transaction date and amount. We will check the account record on our side. For issues with the wallet transfer itself, you may also need to contact Nagad or Rocket directly, as their terms govern the transfer.
We publish the current version of these terms on this page. If you continue using your account after an update, that is treated as acceptance of the revised terms. We recommend checking this page periodically, especially before making a transaction.
Use the email support route and reference the specific clause and the account action you are questioning. Our team will review the account record and respond through the same channel. Include your account reference to speed up the process.
These terms cover your account and all activity within it, including game sessions and sports markets. Specific rules for individual game types or betting categories may be shown within the relevant lobby section. Those rules sit alongside, not instead of, these account terms.